Hawley Retainer

Hi Olivia,

Thank you for your honest feedback. We’re truly sorry that the color of your retainer wasn’t what you expected. This was not up to our usual standards, and we understand your frustration.

We recently had a new team member who was confident in handling this part of the process, but unfortunately, it was not done correctly. We were up against your delivery deadline and made the decision to send it out rather than delay your order further — but we absolutely take responsibility for the mistake. I understand it is hideous. I was not pleased myself.

We’ve already sent you a personal email to make this right, and we’re committed to ensuring you receive exactly what you ordered. Your satisfaction means everything to us, and we appreciate the chance to fix this.

Hi Karen,

Thank you so much for your kind words! We’re so glad to hear that the process was convenient for you and that our quality of work was impressive. Your satisfaction means everything to us, and we’re thrilled you’re happy with your retainer.

Hi Amy,

We are so happy to have a local come visit and for us to receive your retainers. We truly value you as a customer. Thank you again for your order!

Hi Olivia,

Thank you for your honest feedback. We’re truly sorry that the color of your retainer wasn’t what you expected. This was not up to our usual standards, and we understand your frustration.

We recently had a new team member who was confident in handling this part of the process, but unfortunately, it was not done correctly. We were up against your delivery deadline and made the decision to send it out rather than delay your order further — but we absolutely take responsibility for the mistake. I understand it is hideous. I was not pleased myself.

We’ve already sent you a personal email to make this right, and we’re committed to ensuring you receive exactly what you ordered. Your satisfaction means everything to us, and we appreciate the chance to fix this.

Hi Karen,

Thank you so much for your kind words! We’re so glad to hear that the process was convenient for you and that our quality of work was impressive. Your satisfaction means everything to us, and we’re thrilled you’re happy with your retainer.

Hi Amy,

We are so happy to have a local come visit and for us to receive your retainers. We truly value you as a customer. Thank you again for your order!